REVIEWPOLICY

Version 1.0 01-5-2023

This page was last modified on 01-5-2023.

At our webshop, we strive for transparency and honesty when it comes to reviews. We encourage our customers to share their experiences with our products and give feedback. We use the following guidelines for our review policy:

1. Genuine and independent reviews: We want reviews to give a true picture of our customers' experiences. That's why we only accept reviews from customers who have actually purchased and used a product.

2. Respectful and constructive: We encourage candid feedback, but ask that our customers remain respectful. Negative reviews are welcome as long as they are constructive and informative. We reserve the right to remove reviews that are offensive, inappropriate, or irrelevant.

3. No manipulation: We do not allow manipulation of reviews, such as writing fake reviews or exchanging positive reviews for money or a discount. We want to create a fair and trustworthy review environment.

4. Moderation and transparency: We moderate the reviews to ensure they meet our guidelines. We strive for transparency and show both positive and negative reviews unless they violate our policies. We will always explain why a particular review was removed.

5. Responding to reviews: We value our customers' feedback and try to respond to questions, comments or concerns expressed in reviews as quickly as possible. We strive to resolve any issues and make our customers happy.

We appreciate the time and effort our customers take to write reviews and are grateful for their honest feedback. By working together to create a transparent review environment, we strive for continuous improvement and customer satisfaction.